Frequently Asked Questions
Quick answers about features, allowances, Pro plans, task failures, and content compliance.
Is SnapVee Studio free to use now?
SnapVee Studio includes a free trial, but processing tools spend the matching allowance. New free users receive 30 media minutes + 20 AI credits + 5 download points, valid for 7 days (once per account). Downloads spend download points; transcription, subtitles, and summaries spend media minutes; image generation, AI video, AI copywriting, and review analysis spend AI credits.
What can SnapVee Studio do today?
SnapVee Studio currently supports public-link downloads, video summaries and mind maps, subtitle transcription, AI Copywriting, AI image/video generation, and desktop watermark removal. The web app and desktop app share the same account and available allowances.
Which public platforms and content types are supported?
We currently focus on YouTube, Instagram, TikTok, Twitter/X, Facebook, Threads, and other widely used global public platforms. Videos, images, and audio extraction are supported, with cover art or thumbnails available on some platforms. Availability can change with public page rules and technical conditions.
How do I start a task?
Sign in, paste a public video link, or upload a local file in the summary or subtitle workspace. Choose the format, quality, model, or duration-related settings; the interface shows the estimated usage before submission whenever possible, then sends the task to the processing queue.
What are Pro allowances and how are they spent?
Pro separates three allowances in the UI: media minutes, AI credits, and download points. Transcription, subtitles, and summaries spend media minutes by actual video length (transcription 1×, subtitles 1.5×, summaries 2× per video minute); image generation, AI video, AI copywriting, and review analysis spend AI credits; downloads spend download points by quality and length.
Which tools use allowances and how much?
Pro includes 1,200 media minutes, 1,200 AI credits, and 500 download points each month. Media minutes are a shared pool for transcription, subtitles, and summaries (transcription 1×, subtitles 1.5×, summaries 2× per video minute). AI credits power image generation, video generation, AI copywriting, and review analysis — about 150 base images or 75 GPT Image 2 1080p images. Download points scale by resolution and length: within each 30-minute block, low-bitrate audio or 480p and below costs 1 point, 720p 3, 1080p 6, 2K 14, and 4K 30; short-video platforms without a resolution (TikTok, Douyin, etc.) are a flat 9 points, and X/Instagram/Facebook 11. Longer media steps up (30–60 min ×2.5, 1–2 h ×6). Summary follow-up chat uses a daily limit, currently 30 messages/day.
What is the difference between Pro and add-on packs?
Pro is a subscription with monthly refreshed download points and AI credits. Unused monthly allowance does not roll over. Download packs and AI credit packs are one-time add-ons; purchased allowance stays available and is useful after monthly allowance runs out.
What happens if I do not have enough allowance?
Tasks do not enter the processing queue when the matching balance is too low. Buy download packs for more downloads, and AI credit packs for subtitles, summaries, image generation, AI video, or premium models. Check the estimated usage on buttons or task panels before submitting.
Where can I review my credit history?
Open Personal Center after signing in to view the full ledger, including grants, purchases, spends, refunds, and expirations. The ledger shows balance changes for subscription, trial or bonus, and purchased allowances so you can audit each task.
Are credits returned if a task fails?
If a task is not created successfully, or the system rolls back after creation fails, deducted download points or credits are returned when possible. If a task fails after entering the processing queue, common causes include expired links, public site changes, inaccessible source media, or timeouts. Confirm the link is still public, then retry or contact support.
Are there file size or duration limits?
Very long videos, large files, or restricted source content may take longer to process and can fail because of source-platform limits. Summaries and subtitles are billed by media duration, and AI video is billed by seconds, so check the source duration, file size, and public accessibility before submitting.
Do I need an account?
Yes. Accounts bind available allowances, task records, subscription status, desktop device authorization, and refund or ledger records. Registration is short, and web plus desktop can share the same account system after sign-in.
Where are downloaded files saved?
Files are saved to your device: desktop browsers usually use the Downloads folder, while mobile browsers save to the system download manager, browser history, or the Files app. Media may be cached briefly to complete processing and is normally cleared after the task lifecycle.
Does SnapVee Studio support mobile and desktop use?
The web app is optimized for major iOS and Android browsers for downloads, summaries, subtitles, and AI creation. The desktop app covers local workflows such as watermark removal and reads the same account credit balance and pricing rules.
What can I use downloaded or generated content for?
Only download, transcribe, summarize, rewrite, or generate content when you have the legal right to do so, and follow platform terms, copyright rules, and local laws. Do not use someone else's content for commercial use or public distribution without permission. SnapVee Studio is not responsible for misuse.
When should I use Video Summary instead of Subtitle Transcription?
Use Video Summary when you need structured notes, chapters, keywords, action items, follow-up chat, or a Mermaid mindmap. Use Subtitle Transcription when you need timestamped text, translation, bilingual review, timeline editing, or subtitle exports.
How are download points and credits different?
They are separate balances in the interface. Downloads spend points based on quality. Summaries and subtitle transcription are calculated from media duration, then spend credits. AI image generation, AI video generation, and premium models also spend AI credits.
What should I check before downloading a public video?
Confirm that the link is public, the source provides the quality you need, and you have the right to download and reuse the content. Private, paid, login-gated, region-restricted, or deleted sources may not work. Follow platform terms, copyright rules, and local laws.
How many long videos can I summarize or transcribe at once?
For Video Summary and Subtitle Transcription, paste up to 3 supported public URLs at once, one URL per line, or upload up to 3 local video or audio files. Each local file can be up to 500MB and 120 minutes.
How many download points does a 4K video use?
Download points are charged per 30-minute block: low-bitrate audio or 480p and below costs 1 point, 720p costs 2, 1080p costs 4, 2K costs 8, and 4K costs 20. Higher-bitrate audio can cost 2-3 points per block. X, Instagram, and Facebook downloads add 5 points.
When should I use SnapVee Studio Desktop?
Use the web downloader for a quick one-off link. Use SnapVee Studio Desktop when you need repeated authorized public downloads, local saving, batch queues, long sessions, retries, and file organization on Mac or Windows.
How should I review translated subtitles?
Correct the source transcript first, then compare source and translated lines in bilingual mode. Check names, product terms, reading length, segment meaning, timing, and overlaps. Save edits before exporting.
How long does long-video processing take?
It depends on audio length, queue congestion, and the transcription provider. Long-form tasks run asynchronously, and two-hour content can take tens of minutes rather than seconds. Use the task stages and recent-task refresh to check progress.
Which public sources work with Video Summary and Subtitle Transcription?
Both workflows currently accept public YouTube, TikTok, BiliBili, Xiaoyuzhou, Apple Podcasts, and Ximalaya links, plus local video or audio uploads. This AI-processing list is separate from the broader public-video downloader platform list.
What should I do when a SnapVee Studio task fails?
If task creation fails, deducted download points or credits are returned when possible. If a queued task fails, confirm that the source link is still public, then retry or contact support. Common causes include expired links, public-site changes, inaccessible source media, and timeouts.
GEO fact guides
Continue with fact-based guides
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