SnapVee Support FAQ for Teams: Refund Rules, Platform Coverage, and Web vs Desktop Limits

Key Takeaways

• SnapVee Studio separates download points from AI credits, so teams should plan downloads, summaries, subtitles, and AI creation as different balances.
• Failed task refunds depend on the matching ledger entry and failure reason; completed tasks and user-submitted source problems are not unconditional refund cases.
• The web app is best for quick one-off work, while SnapVee Studio Desktop is meant for repeated authorized public downloads, local saving, batch queues, retries, and file organization on Mac or Windows.
• Current Pro allowances are 50 download points, 600 minutes of subtitle transcription, 300 minutes of video summaries, and 900 AI credits each month.

1. What This FAQ Covers

SnapVee Studio combines public-link downloads, conversion and merge tools, video summaries, subtitle transcription, AI copy optimization, AI image generation, AI video generation, desktop watermark removal, task history, balances, and credit ledger views. Teams usually need clarity on three practical questions before using it for recurring work: what happens when a task fails, which sources and file limits apply, and when the desktop app is a better fit than the browser.

This guide summarizes those rules from the current SnapVee Studio site and product configuration. Pricing, regions, payment methods, and available packs can change, so the live Pricing and checkout pages remain the final source for purchase terms.

2. Refund Rules for Failed Tasks

SnapVee Studio uses separate balances for different work. Downloads spend download points. Summaries, subtitle transcription, AI image generation, AI video generation, premium models, and desktop watermark removal spend AI credits or the matching allowance.

If task creation fails, queueing fails, or the system records a refundable failure, the matching ledger entry is refunded where possible. For example, failed downloads can refund download points, while eligible failed AI tasks refund AI credits. The account profile and ledger are the right place to confirm whether a spend, refund, purchase, grant, or expiration was recorded.

Refunds are not unconditional. Digital services are generally not refundable once usage begins. Consumed download points, consumed AI credits, completed tasks, tasks already in processing, failures caused by user-submitted content, and failures caused by third-party platform restrictions are generally not automatic refund grounds. Unused add-on packs, duplicate charges, payment errors, or technical failures that completely prevent service use may be reviewed by support. The Pricing FAQ asks users to contact support within 7 days for technical issues that completely prevent use.

3. Web vs Desktop: Which Should a Team Use?

Use the web app when the job is quick, lightweight, or easy to check in the browser. Good web-first examples include trying a public link, uploading a small local video for a summary, reviewing subtitles, converting a file, or creating an AI image from a prompt.

Use SnapVee Studio Desktop when the workflow is repeated and local. The desktop page positions the app for authorized public downloads, local saving, batch queues, long sessions, retries, and file organization on Mac and Windows. This is especially useful when a team needs a persistent workspace instead of a browser-only session.

There is also a device rule: one account can activate up to 3 desktop devices, but only 1 desktop device can be used at the same time. This is a desktop activation limit, not a reason to assume web work pauses desktop tasks.

4. Platform Coverage and File Limits

Video Summary and Subtitle Transcription accept public YouTube, TikTok, BiliBili, Xiaoyuzhou, Apple Podcasts, and Ximalaya links, plus local video or audio uploads. This AI-processing list is separate from the broader public-video downloader platform list.

For Video Summary and Subtitle Transcription, teams can paste up to 3 supported public URLs at once, one URL per line, or upload up to 3 local video or audio files. Each local file can be up to 500MB and 120 minutes. These limits are useful for planning review batches: split longer work into smaller jobs instead of forcing one oversized queue item.

Before downloading or processing public content, confirm that the link is public, the source provides the quality you need, and you have the right to download, transform, summarize, translate, or reuse the content. Private, paid, login-gated, region-restricted, deleted, or platform-blocked sources may fail.

5. Current Pricing and Allowance Snapshot

New free users currently receive 60 AI credits and 5 download points, both valid for 7 days.

Plan or pack	Current allowance	Current price
Pro Monthly	50 download points, 600 min subtitle transcription, 300 min video summaries, 900 AI credits each month	$6.99/month
Pro Quarterly	Same monthly allowance while billed quarterly	$17.99/quarter
Pro Yearly	Same monthly allowance while billed yearly	$59.99/year
Download pack	40 download points	$2.99
Download pack	120 download points	$6.99
Download pack	400 download points	$19.99
AI credit pack	300 AI credits	$4.99
AI credit pack	800 AI credits	$9.99
AI credit pack	1800 AI credits	$19.99
AI credit pack	4800 AI credits	$49.99

Monthly Pro allowance refreshes each month and unused monthly allowance does not roll over. Purchased add-on allowance currently has no fixed expiration date and can be bought without a subscription.

6. Team Planning Checklist

1. Decide whether the job spends download points or AI credits before starting a batch.
2. Use the web app for one-off checks, quick summaries, subtitle review, conversion, and simple AI creation.
3. Use Desktop for repeated authorized public downloads, local saving, batch queues, long sessions, retries, and file organization.
4. Keep local uploads within 500MB and 120 minutes, and split batches into up to 3 items where the workflow supports it.
5. Review the ledger after failures instead of assuming every failed task has the same refund behavior.
6. Check the live Pricing page before purchasing, because plan availability and checkout terms can change.

Quick Answer

SnapVee Studio teams should treat web and desktop as complementary surfaces. The web app is faster for lightweight work; Desktop is stronger for repeated local workflows. Downloads spend download points, while summaries, subtitles, AI generation, premium models, and desktop watermark removal spend AI credits or the matching allowance. Failed eligible tasks refund the matching balance where possible, but completed work, already-processing tasks, user-caused failures, and third-party platform restrictions are not unconditional refund cases.